We shape, define and mobilise programmes, accelerating the process from strategic intent into delivery and realisation
We lead and inspire teams, manage and engage stakeholders, inject pace and instill delivery excellence for in-flight programmes
We re-align, re-energise, and where needed, re-structure programmes that are struggling to deliver or have fallen behind
OPERATING MODEL TRANSFORMATION
Client side support for operating model design, transition planning and implementation including, Business Restructuring, New Capability Introduction, Global Business Services (GBS), Outsourcing, Captive Offshoring, Shared Service, Fundamental Cost Reduction, Service Re-engineering, Merger and Acquisition Integrations and Disposals Execution
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Capabilities include:
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Business strategy alignment, sourcing strategy development and senior stakeholder engagement
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High level design, options assessment, benefits mapping, strategic and financial business case
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Strategic partner engagement and selection, RFI, RFQ, bid evaluation, contracting and commercials
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Detailed design and transition planning, interim states articulation and implementation approach
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Full lifecycle architecture and delivery management for required technology enablement and deployment
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Implementation support including employee relations, communications and change management
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Independent design and delivery assurance for in-flight programmes and initiatives
our Clients | benefits Realised
Rolls-Royce
GBS Operating Model | Sourcing Strategy
Programme Management | Business Case
Design | Delivery | Realisation
Leadership and delivery of £42m GBS sourcing strategy, operating model design and service transitions to deliver radical cost base reduction.
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Full life-cycle oversight and delivery of outsource service provider procurement including production, evaluation and governance of RFI, RFQ and BAFO followed by provider selection, contracting, mobilisation and performance management.
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Strategic and financial business case development and main board approval. C-suite and social partner stakeholder management and governance across multiple regions globally.
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Transformation design, programme mobilisation and delivery management. Full life-cycle programme management, solution design, IT enablement, offshore captive and outsource service transitions, change management and benefits realisation.
NHS England
Operating Model and Digital Transformation
Programme Management | Solution Design
Initiation | Design | Delivery
Leadership and delivery of £65m operating model, service and customer experience transformation.
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Design and delivery of a secure Self-service Portal for primary care providers, a multi-channel Customer Support Centre and a locally based network of Relationship Managers.
Digital transformation replacing thirty-year-old legacy systems comprising 82 instances with an MS Dynamics solution to enable key services.
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Full service and back-office process redesign and staged transitions including bulk printing, scanning and archiving as well as establishment of a national logistics network for secure movement and tracking of patient medical records and care provider supplies delivery.
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Consolidation of physical offices and the work carried out in 45 locations into 3 strategic sites.
Capita Group
Digital Transformation, Salesforce CRM
Programme Management | Solution Architecture
Recovery | Delivery | Realisation
Recovery leadership and delivery of the digital transformation for Sales and Marketing consolidating 35 CRM solutions and their data onto a single integrated Salesforce instance.
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Design and delivery of a new corporate website including consolidation of over 90 legacy websites.
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Design and implementation of a new operating model including a single end-to-end marketing and sales process, centralisation and restructuring of the marketing function and creation of
new competency frameworks.
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Solution and data architecture support, recovery and acceleration of multiple data transforms and migrations. Rapid establishment of programme management disciplines and robust controls, installed strong, effective governance and in partnership with a new supplier, created and delivered a viable agile delivery plan.
Westminster Council
Operating Model Design & Implementation Plan
Solution Design | Stakeholder Engagement
Design | Engagement | Planning
Operating model design and transition planning for Business Support functions as part of a broader change portfolio to balance the budget.
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Stakeholder engagement to establish outcomes and design principles. Design and options assessment leading to more detailed proposals and benefits case for transition from existing functional model, to a service based and customer oriented organisation.
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Design and rollout of broad-based engagement process to elicit feedback on proposals and stimulate early engagement from affected staff.
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Options evaluation and recommendation for implementation approach with supporting delivery logic and transition plan. Additional products to enable change and engagement including articulation of enhanced career paths and detailed roles and responsibility changes.
Kinapse (Syneos Health) #1
Outsource Programme & Contract Recovery
Service Transition | Operational Recovery
Design | Initiation | Delivery
Outsource transition programme, contract and commercial, and stakeholder relationships
recovery for one of Kinapse's largest contracts.
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Recovered operational and quality issues across a complex supplier and stakeholder landscape, got the programme back on plan, led, managed and stabilised service transitions across 31 EU countries into a centralised off-shore delivery centre in India, with supporting regional hubs within 6 months.
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Replaced an under-performing supplier addressing quality and cost issues and returned all KPIs to green while absorbing significant un-forecast volumes increases.
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Addressed dysfunctional stakeholder and sub-contractor relationships, reshaped and renegotiated the contract and pricing structure, and returned the contract to profitability.
Serco
Strategic Assessment | Transformation Planning
Portfolio Management | Benefits Management
Strategy | Delivery | Realisation
Global transformation initiation, leadership and delivery, achieving £41m of annualised savings
and enabling a further £50m.
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Strategy review and validation with the Executive Board. Transformation and global change portfolio design including full business case development,
funding approval and resource mobilisation.
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Initiation of new programmes to deliver Procurement and IT transformation and integration with inflight Finance transformation, three regional re-structuring and organisation design programmes, a data centre and cloud migration.
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Full delivery accountability for the global change and transformation portfolio including development and implementation of an integrated benefits management and assurance process to ensure savings were tracked and cashed in P&L's and promised business cases are achieved.
Barnet Council #1
Digital Transformation | Programme Recovery
Solution Design | Stakeholder Management
Commercial Recovery | Delivery Recovery
Recovery leadership and delivery of a complex working practice ,cultural change and IT solution replacement programme, including addressing dysfunctional stakeholder relationships and escalating commercial issues.
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Rapid objectives, approach and delivery assessment, active stakeholder re-engagement, commercial review and arbitration leadership, full delivery re-plan and revised business case.
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Requirements re-validation, solution re-design and programme re-organisation. End-to-end delivery approach, testing strategy, environments management and user engagement realignment. Governance and PMO re-implementation to quickly re-stablish delivery controls and disciplines.
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Surfaced and addressed complex data architecture, data quality, transform and migration issues. Full data workstream design, initiation and delivery.
Relate (UK Charity)
Operating Mode Design | Full Business Case
Benefits Mapping | Implementation Planning
Strategy | Design | Mobilisation
Governance and financial restructuring, operating model and services re-design, digital transformation design and delivery planning.​
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C-suite and senior stakeholder review and re-design of charity governance, operating model and service delivery in response to declining revenues, cash flow constraints and future funding risks.
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Development, articulation and stakeholder reviews of new operating model, service re-design roadmap and new technology enablement including provision of online services via a new customer portal.
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Provision of strategic and financial business cases and benefits mapping products for main board and charity trustee approval. Development of a tailored transformation methodology with stage gates, entry and exit criteria. Full transformation delivery plan including integrated resource plan, capability requirements and the detailed mobislisation plan.
Capita Life & Pensions
Digital Transformation | Programme Recovery
Solution Design | Solution Deployment
Recovery | Re-planning | Realisation
Case Study in Production